Return Policy

At Tanuchee, we want you to love your purchase. Please read our return and refund policy carefully before placing an order.

We accept returns only in the following cases:

To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags and packaging intact.

Return requests must be raised within 24 hours of delivery. Requests made after this period will not be accepted.

To request a return, please contact us with:

Once your request is reviewed and approved, we will guide you through the return process.

For damaged or incorrect products, return shipping will be arranged or reimbursed by us after verification.
If the issue is not related to damage or incorrect item, returns will not be accepted.

The following items are not eligible for return or exchange:

Products showing signs of use, washing, or wear
Items without original tags or packaging
Products purchased during sales or promotional offers (unless damaged or incorrect)

Once the returned item is received and inspected, the refund will be processed within 5–7 business days.
Refunds will be issued to the original mode of payment.
Shipping charges (if any) are non-refundable.

Currently, we do not offer direct exchanges. You may place a new order once the return and refund process is completed.

Orders can only be cancelled before they are shipped. Once dispatched, cancellations are not allowed.

For any return, refund, or cancellation-related queries, please contact us through our official support channels.